{"id":6423,"date":"2026-08-02T10:50:13","date_gmt":"2026-08-02T07:50:13","guid":{"rendered":"https:\/\/voceamoldovei.org\/?p=6423"},"modified":"2026-08-02T10:50:13","modified_gmt":"2026-08-02T07:50:13","slug":"onlajn-pokupki-v-moldove-kogda-tovar-mozhno-vernut-v-techenie-14-dnej","status":"publish","type":"post","link":"https:\/\/voceamoldovei.org\/md\/onlajn-pokupki-v-moldove-kogda-tovar-mozhno-vernut-v-techenie-14-dnej\/","title":{"rendered":"Cump\u0103r\u0103turile online \u00een Moldova: c\u00eend poate fi returnat produsul \u00een 14 zile"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Dezvoltarea comer\u021bului electronic a schimbat obiceiurile de cump\u0103rare ale locuitorilor Republicii Moldova.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Produsele s\u00eent comandate tot mai des de pe site-uri, prin aplica\u021bii, re\u021bele sociale \u0219i mesagerii, \u00eens\u0103 nu to\u021bi consumatorii cunosc faptul c\u0103, \u00een cazul achizi\u021biilor la distan\u021b\u0103, au, de regul\u0103, dreptul s\u0103 renun\u021be la contract f\u0103r\u0103 a explica motivul. Contractul la distan\u021b\u0103 este \u00eencheiat \u00eentre un comerciant care activeaz\u0103 \u00een calitate de profesionist \u0219i un consumator, f\u0103r\u0103 prezen\u021ba fizic\u0103 simultan\u0103 a acestora, prin utilizarea mijloacelor de comunicare la distan\u021b\u0103. \u00cen aceast\u0103 categorie pot intra comenzile plasate pe site-uri, prin telefon sau prin re\u021bele sociale, dac\u0103 v\u00eenz\u0103torul desf\u0103\u0219oar\u0103 o activitate comercial\u0103. \u00cenainte de efectuarea comenzii, acesta trebuie s\u0103 ofere informa\u021bii despre produs, pre\u021bul total, livrare, identitatea comerciantului \u0219i condi\u021biile de returnare.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consumatorul poate renun\u021ba la majoritatea cump\u0103r\u0103turilor efectuate la distan\u021b\u0103 \u00een termen de 14 zile, f\u0103r\u0103 a justifica decizia. \u00cen cazul bunurilor, termenul \u00eencepe \u00een ziua \u00een care cump\u0103r\u0103torul sau o persoan\u0103 desemnat\u0103 de acesta intr\u0103 \u00een posesia produsului. Pentru servicii, perioada \u00eencepe, de regul\u0103, \u00een ziua urm\u0103toare \u00eencheierii contractului. Decizia trebuie comunicat\u0103 comerciantului printr-o declara\u021bie neechivoc\u0103, transmis\u0103, de exemplu, prin e-mail, mesaj scris sau prin intermediul unui formular de revocare.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dup\u0103 notificarea comerciantului, consumatorul trebuie s\u0103 expedieze sau s\u0103 predea produsul \u00een cel mult 14 zile. Costurile directe ale return\u0103rii s\u00eent suportate, de regul\u0103, de cump\u0103r\u0103tor, cu excep\u021bia situa\u021biei \u00een care comerciantul accept\u0103 s\u0103 le achite sau nu l-a informat \u00een prealabil despre aceast\u0103 obliga\u021bie. Consumatorilor li se recomand\u0103 s\u0103 p\u0103streze confirmarea comenzii, bonul, extrasul bancar, coresponden\u021ba cu v\u00eenz\u0103torul \u0219i dovada expedierii produsului.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Condi\u021bia potrivit c\u0103reia produsul trebuie s\u0103 r\u0103m\u00een\u0103 complet nedesf\u0103cut \u0219i nefolosit nu este aplicabil\u0103 \u00een toate situa\u021biile. Consumatorul are dreptul s\u0103 examineze \u0219i s\u0103 verifice bunul \u00eentr-un mod similar celui permis \u00eentr-un magazin obi\u0219nuit. Dac\u0103 \u00eens\u0103 produsul a fost utilizat mai mult dec\u00eet este necesar pentru stabilirea naturii, caracteristicilor \u0219i modului s\u0103u de func\u021bionare, comerciantul poate reduce suma restituit\u0103 \u00een func\u021bie de diminuarea valorii. Simpla deschidere a ambalajului nu reprezint\u0103 \u00eentotdeauna un motiv legal pentru refuzarea returului.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen cazul \u00een care comerciantul nu a informat cump\u0103r\u0103torul despre dreptul de revocare, termenul poate fi prelungit p\u00een\u0103 la 12 luni dup\u0103 expirarea perioadei ini\u021biale de 14 zile. Regulile interne ale unui magazin, precum \u201eprodusele nu se returneaz\u0103\u201d, nu pot anula drepturile acordate consumatorilor prin lege.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dreptul de revocare nu se aplic\u0103 \u00eens\u0103 tuturor cump\u0103r\u0103turilor. Printre excep\u021bii se num\u0103r\u0103 bunurile realizate dup\u0103 specifica\u021biile consumatorului, produsele care se deterioreaz\u0103 sau expir\u0103 rapid, bunurile sigilate care nu pot fi returnate din motive de s\u0103n\u0103tate ori igien\u0103 dup\u0103 desigilare, \u00eenregistr\u0103rile audio sau video \u0219i programele informatice desigilate. De asemenea, pot fi exceptate con\u021binutul digital a c\u0103rui furnizare a \u00eenceput cu acordul expres al cump\u0103r\u0103torului, anumite servicii executate integral, publica\u021biile periodice \u0219i unele servicii de cazare, transport, alimenta\u021bie public\u0103 sau agrement oferite la o dat\u0103 stabilit\u0103.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dreptul de a renun\u021ba la cump\u0103rare \u00een termen de 14 zile nu trebuie confundat cu reclama\u021bia privind un produs sau un serviciu neconform. Dac\u0103 bunul livrat este defect, deteriorat, nu corespunde descrierii ori serviciul a fost prestat necorespunz\u0103tor, se aplic\u0103 regulile distincte privind neconformitatea \u0219i garan\u021bia, iar consumatorul poate solicita remediile prev\u0103zute de lege.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00cen cazul unui refuz din partea comerciantului, cump\u0103r\u0103torul este \u00eendemnat s\u0103 transmit\u0103 mai \u00eent\u00eei o reclama\u021bie scris\u0103, \u00eenso\u021bit\u0103 de dovezile achizi\u021biei. Dac\u0103 problema nu este solu\u021bionat\u0103, acesta se poate adresa Inspectoratului de Stat pentru Supravegherea Produselor Nealimentare \u0219i Protec\u021bia Consumatorilor. Consulta\u021biile s\u00eent oferite la num\u0103rul 022 51 51 51. Peti\u021biile electronice trebuie semnate cu semn\u0103tur\u0103 electronic\u0103 calificat\u0103, iar cele pe suport de h\u00eertie pot fi expediate la adresa: municipiul Chi\u0219in\u0103u, strada Vasile Alecsandri, 78.<\/p>","protected":false},"excerpt":{"rendered":"<p>\u0420\u043e\u0441\u0442 \u0438\u043d\u0442\u0435\u0440\u043d\u0435\u0442-\u0442\u043e\u0440\u0433\u043e\u0432\u043b\u0438 \u0438\u0437\u043c\u0435\u043d\u0438\u043b \u043f\u043e\u043a\u0443\u043f\u0430\u0442\u0435\u043b\u044c\u0441\u043a\u0438\u0435 \u043f\u0440\u0438\u0432\u044b\u0447\u043a\u0438 \u0436\u0438\u0442\u0435\u043b\u0435\u0439 \u041c\u043e\u043b\u0434\u043e\u0432\u044b. \u0422\u043e\u0432\u0430\u0440\u044b \u0432\u0441\u0451 \u0447\u0430\u0449\u0435 \u0437\u0430\u043a\u0430\u0437\u044b\u0432\u0430\u044e\u0442 \u043d\u0430 \u0441\u0430\u0439\u0442\u0430\u0445, \u0447\u0435\u0440\u0435\u0437 \u043c\u043e\u0431\u0438\u043b\u044c\u043d\u044b\u0435 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\u0414\u0438\u0441\u0442\u0430\u043d\u0446\u0438\u043e\u043d\u043d\u044b\u043c \u0441\u0447\u0438\u0442\u0430\u0435\u0442\u0441\u044f \u0434\u043e\u0433\u043e\u0432\u043e\u0440, \u0437\u0430\u043a\u043b\u044e\u0447\u0451\u043d\u043d\u044b\u0439 \u043c\u0435\u0436\u0434\u0443 \u043f\u0440\u043e\u0434\u0430\u0432\u0446\u043e\u043c-\u043f\u0440\u043e\u0444\u0435\u0441\u0441\u0438\u043e\u043d\u0430\u043b\u043e\u043c \u0438 \u043f\u043e\u0442\u0440\u0435\u0431\u0438\u0442\u0435\u043b\u0435\u043c \u0431\u0435\u0437 \u0438\u0445 \u043e\u0434\u043d\u043e\u0432\u0440\u0435\u043c\u0435\u043d\u043d\u043e\u0433\u043e \u0444\u0438\u0437\u0438\u0447\u0435\u0441\u043a\u043e\u0433\u043e \u043f\u0440\u0438\u0441\u0443\u0442\u0441\u0442\u0432\u0438\u044f, \u0441 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u0435\u043c [&hellip;]<\/p>","protected":false},"author":1,"featured_media":6424,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7,39,38],"tags":[],"class_list":["post-6423","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lifestyle","category-news-from-moldova","category-society"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u041e\u043d\u043b\u0430\u0439\u043d-\u043f\u043e\u043a\u0443\u043f\u043a\u0438 \u0432 \u041c\u043e\u043b\u0434\u043e\u0432\u0435: \u043a\u043e\u0433\u0434\u0430 \u0442\u043e\u0432\u0430\u0440 \u043c\u043e\u0436\u043d\u043e \u0432\u0435\u0440\u043d\u0443\u0442\u044c \u0432 \u0442\u0435\u0447\u0435\u043d\u0438\u0435 14 \u0434\u043d\u0435\u0439 - voceamoldovei<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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